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• Lessons in Bad Management: Felix the Flying Frog
  Published 4 November 2009
  I first heard the parable of Felix the Flying Frog in the early 1970s. It appears in many places nowadays and its author is unknown. I think its staying power owes to the many points it illustrates – some subtly and some not so subtly. It has great...
• Getting from Losses to Commitments: The Change Acceptance Cycle
  Published 16 October 2009
  The purpose of this post is to review The Change Acceptance Cycle shown in Figure 1 and to extract from it some pointers for managers caught up in organizational change. The Change Acceptance Cycle Let’s start in the upper left, with a common form...
• Corporate Culture: A Case of Monkey See, Monkey Do?
  Published 12 October 2009
  Did you ever wonder how your company’s culture – that set of beliefs, traditions, and behavioral norms that determines “the way things work around here” – came to be? Or why, when you try to change it, it seems so resistant...
• Strategy IS Execution: Don’t Shoot Yourself in the Foot
  Published 22 September 2009
  Things don’t always turn out as planned. This is especially true of strategy. The strategy you contemplate or envision and that same strategy as it plays out are often two very different matters. Strategy as realized is the result of efforts to...
• Five Ways Leaders Screw up their Change Initiatives
  Published 15 September 2009
  The reported failure rate of change initiatives is about 70 percent. It ranks right up there with reengineering efforts (and for many of the same reasons). The success rate of change initiatives could be greatly improved if those who launch and lead them...
• What do Shooting Down Enemy Airplanes and Solving Business Problems Have in Common? - Part 1
  Published 4 September 2009
  Introduction Surprisingly, the answer to the question in the title of this post is “A Lot!” Shooting down an enemy airplane is done by a weapons system that solves what is known as “the fire control problem.” What I learned about...
• Understanding Your Company's Performance Architecture
  Published 17 August 2009
  Responsible Management Practice We all want to be able to say with some degree of confidence that a given action will produce a given result. Conversely, we also want to be able to say that a given result requires a certain action. Our success depends...
• How to Make Decisions like Benjamin Franklin
  Published 11 August 2009
  Introduction Benjamin Franklin described his well-known decision-making process in a letter to Joseph Priestley who had asked Franklin’s advice about a vexing decision. Essentially, Franklin’s process is a matter of listing the Pros and Cons...
• Does Process Stifle Talent?
  Published 5 August 2009
  I came across this internal Netflix presentation on freedom & responsibility as a business culture on TechCrunch this morning and it struck a cord with me and many others. The most interesting part for me (and presumably the rest of my organization...

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