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  • Getting from Losses to Commitments: The Change Acceptance Cycle
    Published 16 October 2009
    The purpose of this post is to review The Change Acceptance Cycle shown in Figure 1 and to extract from it some pointers for managers caught up in organizational change. The Change Acceptance Cycle Let’s start in the upper left, with a common form...
  • Corporate Culture: A Case of Monkey See, Monkey Do?
    Published 12 October 2009
    Did you ever wonder how your company’s culture – that set of beliefs, traditions, and behavioral norms that determines “the way things work around here” – came to be? Or why, when you try to change it, it seems so resistant...
  • Understanding Your Company's Performance Architecture
    Published 17 August 2009
    Responsible Management Practice We all want to be able to say with some degree of confidence that a given action will produce a given result. Conversely, we also want to be able to say that a given result requires a certain action. Our success depends...
  • Does Process Stifle Talent?
    Published 5 August 2009
    I came across this internal Netflix presentation on freedom & responsibility as a business culture on TechCrunch this morning and it struck a cord with me and many others. The most interesting part for me (and presumably the rest of my organization...


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