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• Getting from Losses to Commitments: The Change Acceptance Cycle
  Published 16 October 2009
  The purpose of this post is to review The Change Acceptance Cycle shown in Figure 1 and to extract from it some pointers for managers caught up in organizational change. The Change Acceptance Cycle Let’s start in the upper left, with a common form...
• Corporate Culture: A Case of Monkey See, Monkey Do?
  Published 12 October 2009
  Did you ever wonder how your company’s culture – that set of beliefs, traditions, and behavioral norms that determines “the way things work around here” – came to be? Or why, when you try to change it, it seems so resistant...
• Understanding Your Company's Performance Architecture
  Published 17 August 2009
  Responsible Management Practice We all want to be able to say with some degree of confidence that a given action will produce a given result. Conversely, we also want to be able to say that a given result requires a certain action. Our success depends...
• Does Process Stifle Talent?
  Published 5 August 2009
  I came across this internal Netflix presentation on freedom & responsibility as a business culture on TechCrunch this morning and it struck a cord with me and many others. The most interesting part for me (and presumably the rest of my organization...
• The Seven Traits of Effective Teams
  Published 24 March 2009
  How many teams have you worked with over the course of your life thus far? You’ve probably worked with dozens, beginning with the sports teams from your youth leading all the way up to your current occupation. Out of all of those teams, which ones were...
• How to Calculate ROI
  Published 16 March 2009
  Recently my co-worker Rich asked us all “ Why Bother with Return on Investment (ROI)? ” As Rich points out, most managers sing the praises of understanding ROI without practicing what they preach. I myself don’t calculate ROI nearly...
• Five Signs that Your Team is Disorganized
  Published 3 March 2009
  Good managers by nature are “organized” people—they often are great at organizing their own work and thoughts, but their self-organization rarely carries over to the groups of people who report to them. If disorganization were easy to...

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