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• Playing “What If?” with Your Organization
  Published 11 November 2008
  Here’s a scenario: you’re a manager of a marketing communications department with ten employees, and you’ve just been given the word from upstairs that you need to cut $200,000 out of your payroll by the end of the week. What do you...
• Four Ways to Make Your Org Charts More Useful
  Published 4 September 2008
  Using my own job as SmartDraw’s Community Outreach Manager as an example, this is what I would normally be given as soon as I joined the organization: This is a pretty basic organization chart —it shows whom I report to, along with a few other...
• The Organization / Communication Gap
  Published 2 September 2008
  In my previous article on why businesses need roles , I mentioned that you use roles primarily as an HR tool. Specifically, I said: This is the human resources half of roles—roles are a means to apportion and assign responsibility for different...
• Org Charts: The Blueprint for Your Organization's Growth
  Published 28 August 2008
  As Paul pointed out in his article, “ Why the Organization Chart is Not Obsolete ,” the real purpose of org charts —the most common method for expressing roles—is to build a blueprint for your organization’s future growth...
• Why Businesses Need Roles
  Published 26 August 2008
  In the course of our conversation about growing a business without growing pains , I’ve raised two central topics: processes and roles. I’ve already beaten all of you over the head with article after article on processes so far this month...
• What Happens if Brian Leaves? The Key Employee Problem.
  Published 19 August 2008
  Brian is great at what he does. Brian is your controller—he manages all of the accounting for your small business. He keeps all of the company's expenses properly documented, finds all of the tax deductions, manages payroll, pays all the bills,...
• Why the Organization Chart is Not Obsolete
  Published 12 May 2008
  It's fashionable to view the traditional top-down org chart as about as relevant to today's growing businesses as the three-piece suit. Today we self-organize into ad-hoc teams that form and melt away again, or so the theory goes. As someone who has built...

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