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• How Org Charts Will Help All Departments in Your Business
  Published 14 June 2009
  Departing employees can have a tremendous impact on an organization – especially if the employee is one of the “Top Dogs.”...
• The Synergy between Process and Roles in Your Organization
  Published 4 March 2009
  You may know your coworkers' place in the organization, but where do they fit in a process? How has disorganization and proper role comprehension disrupted your business? As a manager, you know in theory and within your own mind how a particular project...
• Playing “What If?” with Your Organization
  Published 11 November 2008
  Here’s a scenario: you’re a manager of a marketing communications department with ten employees, and you’ve just been given the word from upstairs that you need to cut $200,000 out of your payroll by the end of the week. What do you...
• Four Ways to Make Your Org Charts More Useful
  Published 4 September 2008
  Using my own job as SmartDraw’s Community Outreach Manager as an example, this is what I would normally be given as soon as I joined the organization: This is a pretty basic organization chart —it shows whom I report to, along with a few other...
• The Organization / Communication Gap
  Published 2 September 2008
  In my previous article on why businesses need roles , I mentioned that you use roles primarily as an HR tool. Specifically, I said: This is the human resources half of roles—roles are a means to apportion and assign responsibility for different...
• Org Charts: The Blueprint for Your Organization's Growth
  Published 28 August 2008
  As Paul pointed out in his article, “ Why the Organization Chart is Not Obsolete ,” the real purpose of org charts —the most common method for expressing roles—is to build a blueprint for your organization’s future growth...
• Why Businesses Need Roles
  Published 26 August 2008
  In the course of our conversation about growing a business without growing pains , I’ve raised two central topics: processes and roles. I’ve already beaten all of you over the head with article after article on processes so far this month...
• Four Techniques I Use to be a Better Manager
  Published 22 May 2008
  When I founded SmartDraw.com I was a software developer not a manager. Not that this mattered much because the only person I needed to manage at the time was me! As the company grew, management was "thrust upon me", and I learned four techniques I still...
• Why the Organization Chart is Not Obsolete
  Published 12 May 2008
  It's fashionable to view the traditional top-down org chart as about as relevant to today's growing businesses as the three-piece suit. Today we self-organize into ad-hoc teams that form and melt away again, or so the theory goes. As someone who has built...

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