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Stop Reinventing the Wheel

Published 15 August 8 6:2 AM | Aaron

Imagine this scenario: It’s 2008, you're a multinational coffee conglomerate named Starbucks; your business is in a crunch and you have to start closing stores. You can't just close down any store—you have to close down the stores that are...

Filed under: Process Design, Flowcharts

My UX Process

Published 13 March 8 10:58 AM | joshua

6 Steps of a UX Design My fascination began when I watched a video of Alan Kay explaining the PARC user interface during a Stanford lecture. That was 4 years ago now, and for the last 2 years I have worked hard to improve the usability of SmartDraw. My...

Filed under: Process Design, Brainstorming

Screencast: Real-World Process Documentation Example

Published 26 February 8 1:34 PM | Laurence

In this screencast, Mark Sulzen, CIO of SmartDraw.com, walks us through documenting a typical process. His team recently implemented an update to the reseller order path and planned it out using SmartDraw. Email this | Add to del.icio.us | Digg this!...

Filed under: Process Design, How To, Flowcharts, Screencast

A First-Grader's Guide To Business Process

Published 21 November 7 6:17 PM | Laurence

Have you ever tried to describe your sales process to a potential investor or new hire? Or tried to explain the why it rains to a child? The communication concepts are the same. 

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Filed under: Process Design

The Two-Second Sales Pitch

Published 16 November 7 1:29 PM | Laurence

Could you deliver an effective sales pitch in two seconds? In the business world (and some would say everywhere else as well), our lives are a series of interrelated sales pitches. Whether it's convincing your boss to fund a new project, selling directly to a customer, or proving that you can complete the saltine challenge, everyone needs to have an effective sales strategy. ...

Filed under: Process Design, Visualization