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Hiring the Perfect Customer Service Employee: Top 10 Characteristics

Customer service is an essential key to building a great relationship with your customers and building a positive brand for your company. Providing excellent customer service ensures customer loyalty, and through the following skills, it transforms them from a casual consumer into a proud patron. When tasked with hiring a new member of the Customer Service & Support […]

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Customer Service: 10 Tips for Technical Support Representatives

Technical support representatives may be the first and only point of contact your customers have.  Therefore they are often seen as the face of the company.  Each positive interaction a customer has with a company can lead that individual to become not only a loyal customer but an evangelist. Here are 10 tips that technical […]

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New Year’s Resolutions by the Numbers (Infographic)

A New Year Brings a Fresh Start! Each January, approximately 1 in 3 Americans resolve to better themselves by making New Year’s Resolutions.  A much smaller percentage of individuals successfully achieve what they set out to do at the start of the year and make good on those resolutions.  While 75% of people stick to their goals […]

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Be a Part of Star Wars Box Office History

The Force is strong with this Star Wars: The Force Awakens The Force is strong with this Star Wars: The Force Awakens with a new U.S. opening weekend record of $247 million.  According to BuzzFeed News, The Force Awakens tops domestic opening weekends of all time – surpassing Jurassic World and The Avenger respectively.  Until now, studios would […]

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