Helping Wounded Warriors and Other Stories from the SmartDraw Mailbag

One of my favorite things to do here at SmartDraw is to read through our customer comments and questions. They generally fall into one of three categories:

  1. SmartDraw Love. Comments like “Awesome software!” and “Your software is the greatest!” Probably 90% or more of our customer mail falls into the “Love” category. We love you guys, too. Thanks.
  2. Product Questions/Technical Issues. We try to respond to each of these personally, and I’m including a few here. Hopefully they’ll help other customers who have similar questions.
  3. The Haters. Fortunately, we don’t receive many, but we do get the occasional flame. To the guy who wrote, “YOU SUCK,” what can I say? We’re human, and we probably can’t meet everyone’s expectations. I’m sorry about that, but if you could be more specific about exactly what you think we suck at, maybe there’s something we can do to help.

Occasionally we get a note that is emotionally moving. Today was one of those days. of our customers, Dave J., wrote to tell us how he’s using SmartDraw for the Wounded Warrior Workshop. I just got off the phone with Dave. It’s simply mind-blowing some of the horrific stories he told me. Stories of wounded veterans who are given the run-around by the US government instead of the benefits they’ve earned. Years and years of run-around in some cases while they go through their life’s savings. His stories literally have my heart aching for these men and women. They deserve to be treated as heroes by the country they’ve so bravely served.

I hope you’ll take a minute to go visit the Wounded Warrior Workshop site and see the good work these folks are doing to step in and help.

Okay, let’s dig a little deeper into the SmartDraw mailbag.

I’ve used the trial for about 2 hours and have completed a room layout drawing which would have taken me more than a day with other tools I’ve used. Buying SmartDraw is a no-brainer. And I haven’t even scratched the surface of all the drawing tools and templates available. Thanks for a quality product.
-Peter S.

Hey Peter, I don’t even have to be good at math to know that doing something in two hours instead of eight is saving you some serious time. Hopefully you’ll find that our other drawing tools will add to your efficiency, too. Thanks, and let us know how it goes.

Your product appears (to be) good however I cannot find the rotate button to turn an icon.
-Richard S.

Hey Richard, I’ve had that happen before, too. Here’s a little trick that should help. Sometimes when I open a new SmartDraw file the zoom level is too small for me to see the rotate tool. Adjust your zoom level to 100%, then you should be able to see the rotate button. Here’s how it looks using a start symbol in a flowchart as an example:


I hope that helps. If not, please give our product support team a call. They’ll be happy to walk you through it.

Perfect software for the non-geek, computer-savvy person like myself. Thank you!
-Elizabeth S.

Thanks, Elizabeth. As a fellow NGSP, I agree.

May I please confirm with you that if I buy a new computer (to be expected, in time) that there is no issue re-installing SmartDraw on a new computer? I am buying the Platinum Business version on the assumption that I would be free to install a copy onto a new computer if required (note: I would only ever be operating 1 license on 1 computer at a time).
-Adam T.

Yes, Adam, you are correct. Having Platinum Protection means you may reinstall SmartDraw as many times as you need. If you ever experience trouble with this, just give us a call.

Had a question… called the support line… didn’t go to India or Pakistan… and she was knowledgeable, helpful and kind. The tech made the sale!!!
-Aric R.

Thanks, Aric. We have nothing against the nice folks in India and Pakistan. But we’re proud to be an American company who believes in “in-sourcing” our jobs. Our product support team members work right here at our home office in San Diego.

I find your org chart cumbersome to use. For example, trying to shift boxes will move others. I hope CI is easier to use.
-Vincent L.

We apologize for your past experience, Vincent. While we may not have gone so far to call them cumbersome, we weren’t satisfied with their performance. That’s why we gave org charts an overhaul in SmartDraw CI. I think you’ll find these much easier to work with and loaded with cool new features. Let us know what you think.

Looking forward to learning and using the lean methodology diagram features.
-Paul R.

Oh, yeah, Paul! I’m excited for you. I’m really enjoying the Lean diagrams we’ve added in SmartDraw CI. We’re getting great feedback and reviews for our automated value stream maps. We’ll be adding more Lean-related content here on the blog and in our articles area in the coming months.

(I’m a) long-time Visio user — Smart Draw is a lot more intuitive to apply and use. Expanded libraries are excellent.
-Brent C.

That’s outstanding, Brent. We hear this frequently—and never get tired of it. I spoke last week with a former Visio user who switched to SmartDraw. His comment was, “I know I’m smart enough to learn how to use Visio, but why would I waste the time, when I can do the same things so easily with SmartDraw?”

I really enjoy using SmartDraw every day (since I started using it). I have done many presentations with it. Will keep it very close, always. Thank you!
-Jose S.

Presentations are one of my favorite SmartDraw features, Jose. I love being able to bypass PowerPoint and use the SmartDraw presentation builder, then save it on my online SmartDraw account. I can’t tell you how many times I use it for a quick one-on-one presentation on my iPad. If I were in sales, I couldn’t live without SmartDraw.

I’ve been “talking” about putting together a strategic plan for the last several months. I’m cautiously positive that this is going to make it a reality. I appreciate the 30 Day Money Back Guarantee. That is 100% the reason why I’m making this purchase right now!! I’d prefer NOT to use the guarantee…I want this to be a perfect fit! Thank you.
-Slaten V.

Strategic Planning white paper-SmartDrawI’m happy to hear that, Slaten. SmartDraw offers a lot of useful reference material if you need help or ideas to get your strategic plan finished. If you haven’t seen it already, here’s a link to our free white paper.

Was surprised / delighted to be able to import my VERY old *.vsd files!
-Robert M.

Glad you found that helpful, Robert. It’s a key reason why so many Visio users find it easy to switch to SmartDraw.

Found on internet but purchased due to the most courteous attention of a lady by the name of Sheila C. Product Specialist. Give that lady a pay rise!!
-Martin W.

Thanks, Martin. Yeah, Sheila is awesome. I’d give her a pay raise, but I’m not authorized to do that. How about I give her a new title: Totally Awesome Rockin’ Product Specialist Goddess! I don’t think I’m authorized to do that, either, so let’s just keep that between us.

Thanks Chris Dowling for wicked service! Cheers!
-Michael O.

Chris gives wicked service to everyone, not just Bostonians! And he’s a really cool guy (for a Raiders fan).

OMG… so easy! I had tried several (other diagramming programs) yesterday and was so frustrated.
-Kelly P.

Sorry about the pain, Kelly, but OMG I’m so glad you found us!

I almost missed out on using the tool as each download was causing my PC to crash, but it worked finally and I am glad it did.
-Paul W.

Hey Paul, thanks for sticking with us. I’m not sure what was up with the SmartDraw download causing your PC to crash. Occasionally there are web browser issues, especially if you’re using an older browser. For anyone having this problem, please call or email our super wicked awesome home-based support team so we can save you from frustration.

Thanks, everyone for all the great comments and questions. We love hearing from you. And our very best wishes to our wounded warriors and the great people working on their behalf.

Pony Express mailbag photo courtesy Wikimedia Commons, photographer-Brett Neilson; used under the Creative Commons license. Click here for source photo.